The bank, in a statement today, March 30, confessed that Nigeria might be entering a period of uncertainty, but that it would continue to its customers it’s priority “and we commit to providing reliable and convenient services to you always.
“We are working around the clock to ensure that we meet all your financial needs in this rapidly changing situation. Here’s an update on our plans:
1. Branch Availability
Our bank branches in Lagos, Abuja and Ogun State will not be open, but our ATMs and Digital Banking Channels will be available 24/7. Branches in other parts of Nigeria will run skeletal services at usual working hours.
Staff in branches have been provided with masks and gloves, and security officers have been mandated to enforce the use of alcohol-based sanitizers by all customers before granting entry to our branches. Please co-operate with them.
We’re limiting the number of customers in our branches at a time to ensure we practice social distancing as we serve you.
As conditions evolve, branch locations and opening hours will adjust accordingly.
2. You can bank anywhere. Literally!
We encourage you to use our digital channels during this period for all your banking needs.
3. Protecting you from fraud:
These are difficult times and fraudsters are on the lookout for ways to take advantage of this crisis.
We’ve heard cases of scammers posing as COVID-19 relief officers calling customers to ask for their bank details. Please stay alert. Don’t fall victim to scammers.
Remember, UBA will NEVER ask you for your personal information over the phone, via email or by SMS. Please do not share your bank details with anyone.
If you have a suspicion or need clarification, please contact our Customer Fulfilment Centre immediately.
We would like to let you know once again that #WeAreInThisTogether and we will continue to keep you updated on any new development.
If you have any enquiries, please call our 24hour Customer Fulfilment Centre on +234 1 280 8822, +234 700 2255 822 or send an email to email@example.com.